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Showing posts from December, 2019

Posts

The 4 rules that guarantee success this year

December 20, 2019

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Is the customer always right?

December 18, 2019

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The Institute of Customer Service Annual Conference 2020

December 16, 2019

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UK Customer Satisfaction Index Launch Event

December 15, 2019

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The importance of accuracy in customer service

December 14, 2019

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Loyal customer are being ripped-off (yet again)

December 03, 2019

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2019 32
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2016 100
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Click on the words 'Article Archive' (above) to view nearly 450 useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got over 350,000 readers based around the world, including over 60,000 readers in the UK and over 100,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

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